On rare occasions you may be expecting an email from us but not receive one. For example, you may have subscribed to our newsletter but not received a 10% code, or you may have subscribed to our newsletter but never received an email from us.
We recommend you to take the following steps:
Please check your spam folder first.
If you do not find an email from us in there, it could be that your email provider is not delivering our messages. This particular case usually involves "t-online" addresses. If possible, please try to register with an e-mail address from another provider.
If you still do not receive the desired mails, please contact our support team (firstname.lastname@example.org).