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How does a return shipment work?

  • Updated

GENERAL INFORMATION:

 

You can cancel and return orders to us within 14 days of receipt. Returns from Germany, Austria and the Netherlands can be sent back to us free of charge.

 

Returns from Germany: please use the returns portal in our online store. You can find instructions on how to do this further down in this article.

If you do not find your order in the returns portal, you can also create a label under the following link: to the returns portal.

Please enter your order number under "Customer reference".

 

Returns from Austria or the Netherlands: you can use the following links to create a free label as well:

Please enter your order number under "Customer Reference".

 

LFDY does not cover the cost of returns from other countries.

Send the items via a shipping service provider of your choice to the following address:

 

LIVE FAST DIE YOUNG Clothing GmbH

Königsberger Str. 100 (Hall A10)

40231 Duesseldorf

 

If you need to return an item because it was delivered defective, we will check this on a case-by-case basis and refund the cost of the return.

 

INSTRUCTIONS:

 

You can use our returns portal regardless of your chosen shipping method. Even if your order was delivered by DPD, you can use the DHL returns label.

The return label must be printed out and affixed to the package so that it is clearly visible.

 

For orders with a customer account:

  1. Log in to your customer account and click on the button "My orders and returns". There you can see all your orders with the order date and the order number.
  2. Click on the button "Return" at the order you want to return. An overview with your ordered items will open.
  3. Select the items you want to return to us and choose the quantity and the reason for return.
  4. Confirm your selection by clicking on the button "Next".
  5. In the next box select "Receive a prepaid return label from us" and confirm your selection by clicking on "Done".
  6. A success message will appear and you can download the DHL label on the same page.


For orders without a customer account:

  1. Under the following URL you will find the returns portal to request a return free of charge without a customer account: https://returns.richcommerce.co/return/new?c=livefastdieyoung.
  2. Log in with your order number and your e-mail address. An overview with your ordered items will open.
  3. Select the items you want to return to us and choose the quantity and the reason for return.
  4. Confirm your selection by clicking on the button "Next".
  5. In the next box select "Receive a prepaid return label from us" and confirm your selection by clicking on "Done".
  6. A success message will appear and you can download the DHL label on the same page.

For items that have been clearly worn or washed, there is no right to a refund or exchange.

The invoice amount will always be refunded to the same payment method used to place the order.

Processing a return may take up to 14 business days.

 

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